Support center

How can we help?

From kit selection to delivery tracking — StarPing multilingual support stays with you.

Fastest way to get help

Live chat

Questions about kits, shipping, or order status? Start a chat here.

For formal follow-up or order details, write to:

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Order

After checkout, use your dedicated order code to view preparation, payment, and shipping status.

What do I receive after placing an order?: You immediately receive a dedicated order code. From that moment, you can track order status in tracking page or your account.
Do you ship to my country?: Dispatch availability, cost, and delivery time are confirmed after destination review. Check address coverage on the official map before you order.
How does service activation work?: After you place the order, submit your Starlink account email or kit serial on order tracking so we can apply the plan.

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